FAQs

You can customize your dashboard by using the customize link near the top of the dashboard page, or you can go to My Account in the top navigation, and under that select Dashboard Preferences. You can choose the reports that appear on your page, and the order in which they are shown.

Yes, you can do a direct buy for a spot on the MedleyAds dashboard by contacting adsales now. This is a good way for new Publishers and Advertisers to get visibility for their brand, and let others know you are part of the Medley Ads network. We also show relevant Advertisers in this space on a rotating basis.

Your account manager is shown as an email link on the dashboard at all times. You can see their full contact information in the My Account section.

You should contact your account manager or the Publisher support team. They will provide more information about additional service that we offer for Publishers.

You can set delivery preferences for all of your reports under both the Publisher or Advertiser report section of the site. You can choose the reports, the frequency and day/time you’d like them sent, and the recipients emails. An easy way to do this is to make all the dashboard reports a favorite, and have your favorites sent to you on a regular basis.

You can set your alert delivery preferences under both the Publisher and Advertiser Alert section of the site. For alerts, you can have them sent to an email or to your phone if it is enabled to receive text messages. Note: phone delivery may involve additional charges from your carrier.

You can contact support@medley.com and your inquiry will receive a response from billing within 12 hours.

We provide an easy to use wizard to walk you thru the steps and get started with setting up your first placement. There are also helpful tutorials and forums in the Resources section of the site.

You can also contact your account manager for personalized help in planning and optimizing your placement. He/she will be able to suggest strategies and Publishers that are a good fit for your objectives.

We provide an easy to use wizard to walk you thru the steps and get started with setting up your first site. There are also helpful tutorials and forums in the Resources section of this site.

You can also contact your account manager for personalized help in planning and optimizing your site and spots. He/she will be able to suggest strategies and ad categories that are a good fit for your site.

We provide an easy to use wizard to walk you thru the steps and get started with setting up your first site. There are helpful tutorials and forums in the Resources section of this site.

You can also contact your account manager for personalized help in planning and optimizing your site and spots. He/she will be able to suggest strategies and ad categories that are a good fit for your site.

Your account manager is shown as an email link on the dashboard at all times. You can see their full contact information in the My Account section.

You should contact your account manager or the Publisher support team. They will provide more information about additional services that we offer for Publishers.

Payments are made every two weeks, with a minimum payment amount of $50.00. If your site is live, and you have at least one spot where ads are being served, then check the following:

• Your earnings for the period are less than $50.00.
• You may not have submitted your payment and tax information. You can see this under My Account – Accounting information.
• Your site or spot may have been disapproved. You can view site and spot status in the Manage Sites section. Contact your account manager for details.

You can contact your account manager or support@medley.com for technical assistance. There may be a problem with the code that you pasted into your site page. Send us the URL and the code that you pasted into that spot.

You should go to Manage Sites and choose edit for the site you’d like to add exclusions to. You can set the exclusions for each site, (up to 100) by entering the URL for each site that you’d like to block.

You can set delivery preferences for all of your reports under the Publisher reports section of the site. You can choose the reports, the frequency and day/time you’d like them sent, and the recipients emails. An easy way to do this is to make all the dashboard reports a favorite, and have your favorites sent to you on a regular basis.

You can set your alert delivery preferences under the Publisher Alerts section of the site. For alerts, you can have them sent to an email or to your phone if it is enabled to receive text messages. Note: phone delivery may involve additional charges from your carrier.

You can contact support@medley.com and your inquiry will receive a response from accounting within 24 hours. In general, we will send you an alert if there is a payment problem, and include information on how to fix it.

You can see your earnings for a previous quarter or year in the Publisher Tax Report Section of this site. You can also see and edit the payee address and tax information that is on your account.

We provide an easy to use wizard to walk you thru the steps and get started with setting up your first placement. There are also helpful tutorials and forums in the Resources section of the site.

You can also contact your account manager for personalized help in planning and optimizing your placement. He/she will be able to suggest strategies and Publishers that are a good fit for your objectives.

Your account manager is shown as an email link on the dashboard at all times. You can see their full contact information in the My Account section.

You should contact your account manager or the adsales support team. They will provide more information about additional services that we offer for Advertisers.

The Medley Ads staff can provide turnkey consulting services, and create and run your placements for you for an additional monthly service fee. Contact adsales to learn more about Medley services for Advertisers.

We recommend that you monitor your placement performance closely for the first 24 hours. After that time, you can evaluate your placement performance and make adjustments. You may need to increase your bid, or adjust the targeting to improve placement performance. You should also review the performance of individual ads, and change those that are not generating the desired CTR.

You can contact your account manager or support@medley.com for technical assistance. There may be a problem with the ad code that you uploaded. Send us your technical contact person’s email and the code or creative that is not working.

You should go to Manage Placements and choose edit for the placement you’d like to add exclusions to. You can set the exclusions for each site, (up to 100) by entering the URL for each site that you’d like to block.

You should determine which sites or pages in the network you might want to block for competitive reasons, or because you simply don’t wish your brand to appear on.

Then, add those domains, sub-domains or directories to your list of blocked domains via the Manage Placements page by editing the placement and adding exclusions.

You can block up to 100 domains per placement.

Yes, Medley Ads provides flexible controls to block individual placements. We realize that you might not want to block the same sites for every placement.

You can set delivery preferences for all of your reports under the Advertiser reports section of the site. You can choose the reports, the frequency and day/time you’d like them sent, and the recipients emails. An easy way to do this is to make all the dashboard reports a favorite, and have your favorites sent to you on a regular basis.

You can set your alert delivery preferences under the Advertiser Alerts section of the site. For alerts, you can have them sent to an email or to your phone if it is enabled to receive text messages. Note: phone delivery may involve additional charges from your carrier.

You can set daily spending limits at both the placement and the account level. To set a placement limit, go to Manage Placements and choose to edit the one you’d like to limit. You can view and edit a daily limit on this page. To set an account limit, the account admin would set a daily limit in the My Account – Accounting Information Page. This account level limit will have precedence over the individual placement limits once the maximum daily spend amount is reached.

You can set your account to autofund from a credit card every month, or make individual transactions to add funds when your balance is low. The system sends an alert when your balance is expected to run out within 3 days. To make a payment, you can either go to the My account – accounting information page, or go to Manage Placements and choose to add funds to a placement in the list.

Medley Ads supports payments from Visa, Mastercharge, Epassporte, and Payoneer. Large clients (activity over 25K/month) may request additional credit terms by contacting their account manager.

You can contact support@medley.com and your inquiry will receive a response from accounting within 24 hours. In general, we will send you an alert if there is a billing or account funding problem, and include information on how to fix it.